New Services

San Ramon

Beginning October 1, 2019, ACI of San Ramon will be your new service provider for the collection of RECYCLABLES, ORGANICS & GARBAGE. You must use ACI of San Ramon and the new containers for collection services.

Why the change?
  • The current contract with Waste Management will expire on September 30, 2019.
  • City Council directed staff to issue a Request for Proposals (RFP) for the Solid Waste & Recycling contract.
  • The City received competitive proposals from four different solid waste and recycling companies for the contract. All four bids included a significant rate increase to cover the cost of services in the new contract.
  • The City Council unanimously selected ACI at the November 13, 2018 City Council Meeting.
  • Click here for a list of Frequently Asked Questions and more detailed information.
Why are rates increasing?

Factors contributing to the rate increase include:

  • Labor Costs
  • Restricted Export Requirements for Recyclables
  • Low Recyclables Commodity Revenues
  • New State Regulations
    >>Click here to view 2019 Rates<<
    >>Click here to view 2020 Rates<<
  • Click here for a list of Frequently Asked Questions and more detailed information.

For additional questions, please e-mail SRSolidWaste@sanramon.ca.gov.

For questions regarding rates and the proposal process, please contact David Krueger, City of San Ramon Solid Waste and Recycling Program Manager at (925) 973-2824 or Dkrueger@sanramon.ca.gov.

WHO IS ACI OF SAN RAMON?

  • ACI of San Ramon is a locally-owned private company that has been providing garbage, recycling, and organics collection services since 1997. ACI currently provides collection services for the cities of San Leandro, Alameda, and Castro Valley Sanitary District.
  • ACI of San Ramon will provide service to the City of San Ramon from their administrative offices, truck yard, recycling and transfer facility, customer service and billing departments located in San Leandro.
  • Please note: the services/programs that ACI provides vary between their different service areas.

 

COLLECTION RATES WILL BE CHANGING – BUT NOT UNTIL JANUARY 1, 2020
  • Garbage rates will not change until January 1, 2020. ACI of San Ramon will charge the current 2019 garbage rates for October through December 2019. Recyclables and Organics collection services are included at no additional cost.
  • For most customers, garbage rates will increase on January 1, 2020. The amount of the increase will vary depending upon the amount of garbage service you subscribe to. Please click here for 2020 rates. PLEASE CONTACT ACI OF SAN RAMON AFTER OCTOBER 1, 2019 TO REQUEST ANY CHANGES TO YOUR COLLECTION SERVICES AND/OR CONTAINERS.

 

  • Most customers can minimize garbage bills by properly sorting their waste to increase recycling and organics and decrease the amount of garbage service needed. Studies have shown that only about 50% of San Ramon residents are currently recycling food scraps and food-soiled paper (paper plates, paper napkins, paper cups, pizza boxes, etc.) in their green organics carts. By utilizing the green organics containers correctly (recycling their food scraps and food-soiled paper products), customers may be able to reduce their garbage service.

 

 

 

 

 

 

ALL CUSTOMERS WILL RECEIVE NEW RECYCLABLES, ORGANICS AND GARBAGE CONTAINERS.
  • Containers will be exchanged during the month of September 2019.
  • The number and size of containers will be exchanged on a “like-for-like” basis, which means that you will receive the type and size of containers on your bill.
  • PLEASE CONTACT ACI OF SAN RAMON AFTER OCTOBER 1, 2019 TO REQUEST ANY CHANGES TO YOUR COLLECTION SERVICES AND/OR CONTAINERS.
  • Townhome and Condo customers that currently DO NOT have Organics service will receive green organics containers the last week of September.
  • For more information about the cart exchange process, click here.
  • For a full list of FAQs please click here.

 

PROPER SORTING MAKES A DIFFERENCE!

Use the correct carts to sort your waste for: