Frequently Asked Questions

San Ramon

San Ramon Frequently Asked Questions

Click the question or statement to reveal helpful answers and suggestions.

For FAQs about COVID-19 in regards to our collection services, click here.

For information about the new ACI of San Ramon contract with the City of San Ramon and the Request for Proposal process, click here.

My collection container is damaged. Can I get a replacement? 

Please contact us to arrange delivery of a new container.

I just moved to the area. How do I start my service?

Welcome to the City of San Ramon! A form is required in order to start/stop service.

How can I cancel service?

Service is mandatory in San Ramon, but if you’re moving out, we are happy to close your account. Click here, to fill out the necessary form.

What can I do to make sure my carts are serviced each week? Is there a specific way I should set my carts out?

Please click here for our Residential Service Guidelines

Please click here for our Multi-Family Service Guidelines

Will ACI push/pull my carts out for service?

Yes. ACI offers on-premise (backyard or side yard) service for single-family residents for a fee. The fee can be waived for a resident with a documented disability (a form is required). Contact us for details.

Multi-family and commercial customers will receive bin push service up to 25 feet and back at no additional change.

One or more of my carts did not get serviced?

Please leave cart/carts out at the curb. If your neighbors’ carts were all emptied or it’s after 7pm, then it’s likely we accidentally missed your cart. Contact us immediately and we will send a truck back around as soon as possible.

Can I exchange my recycling or organics cart for a different size?

Yes. Please contact us or login to your account to request an exchange. We offer 20, 32, 64 and 96-gallon carts. Exchanges are done within a few weeks of request on your regular service day.

For cart sizes, click here.

Is there a charge to have a cart exchanged?

Every 12 months, we do one exchange for no change.

What are the available garbage cart sizes?

For cart sizes, click here.

What belongs in each of my carts?

Proper sorting makes a difference! Garbage belongs in the gray, recyclables in the blue, and organics (yard trimmings, food scraps and food-soiled paper) in the green.

Please click here for our Residential Service Guidelines.

Please click here for our Multi-Family Service Guidelines

For a searchable alphabetized list of what belongs in each container, scan the QR code on your container label or click here.

How do I use my Handy Kitchen Pail?

Use the Handy Kitchen Pail to reduce waste! Click here for helpful information, links and a video.

Do we still have Neighborhood Clean Up Days?

Yes. ACI provides three neighborhood clean-up days per year. Neighborhood clean-up days are available to all residential customers with individual, curbside, garbage service. You can look up the dates of your three 2020 neighborhood clean-up days by clicking here.

In addition, you can now set out up to two large bulky items (60-200 lbs. each) on each clean-up day. We will also salvage materials such as clothing, books, sports equipment and toys for reuse through their partnership with St. Vincent DePaul.

Large, bulky items set out on your neighborhood clean-up day are collected at no additional charge. You can also have bulky items picked up at any time, for a fee, by contacting ACI. More information about neighborhood clean-up days and bulky item collection can be found by clicking here.

I recently replaced my fridge (or my water heater, or my sofa, or my bed, or my…). What do I do with the old one?

You have several options. Assuming the unwanted item is still in reasonable shape, you can do the following.

List it for free on freecycle.org.

Sell it on Craigslist.org or a similar site.

Donate it to a local charity.

If you just need it taken away, wait for your next Neighborhood Clean-up (find your next day here or contact us to schedule an individual clean-up – fees apply.

What is the Small Green Cart Rate?

Residents who only need 35 gallons per week or less of Organics service will be given one 20-gallon or 35-gallon green cart and a discounted garbage rate. This lower rate used to only be available to condos and townhomes with individual service. Now it is available to all homes with individual garbage service that do not need more than 35-gallons per week of Organics service. Click here for more information.

How can I lower my garbage bill?

By properly sorting Recyclables and Organics, including food-scraps and food-soiled paper, customers may be able to decrease the amount of garbage service needed. If you regularly have extra room in your garbage cart, you can switch to a smaller garbage cart to decrease your rate. If you need to increase your Recyclables and/or Organics service in order to decrease you garbage service, most residents can do so at no additional cost. Residents may have up to two 96-gallon recycling carts plus up to two 96-gallon Organics carts at no additional charge.

If you do not need more than 35-gallons per week of Organics service, you can switch to a smaller green Organics cart and receive the discounted Small Green Cart rates.

If you have a 20-gallon garbage cart and receive the discounted Small Green Cart rate, you are already paying the lowest 2020 garbage rate available. The City of San Ramon does not offer a senior discount, a low-income discount, or discount for residents who do not put their carts out every week.

Is there a senior or low-income discount?

The City of San Ramon does not offer a senior discount, a low-income discount, or discount for residents who do not put their carts out every week.

I have questions regarding my last invoice. Is there someone who can help me?

Absolutely. Please contact us at your convenience. We want you to understand how our invoicing works; and we want to correct any mistakes as quickly as possible.

You can pay your bill online by using an online account.

To sign up for autopay and/or paperless billing, please click on the red “Account Login” button in the upper right-hand corner to set up an online account. You will need your ACI account number to set up your online account. Your account number is on your bill. You may also contact us to obtain you account number.

PLEASE NOTE:

If you had paperless billing with Waste Management, that should have continued automatically with ACI.

If you had autopay with Waste Management, that cannot transfer automatically, and you will have to sign up for autopay with ACI.

What new services are provided with the ACI contract?

The list of new or enhanced services is as follows:

Organics recycling (including food scrap and food soiled paper) for all condos, townhomes, apartments and other multi-family dwellings.

New kitchen food scrap pails for all residents.

New color-coded labeled containers.

All three types of carts (green, blue, gray) available in four sizes (20, 35, 64, 96 gallons).

Up to two 96-gallon Recycling carts at no additional charge.

Up to two 96-gallon Organics carts at no additional charge (if not subscribing to the Small Green Cart rate).

Paper bags to collect extra yard trimmings (fee applies)

Unlimited curbside recycling (set out extra recyclables next to your Recycle cart in paper bags or cardboard boxes. Stack extra cardboard flattened and cut down pieces not larger than 3 ft. x 2 ft.)

Used cooking oil recycling

Two large bulky items (60-200 lbs. each) now accepted on neighborhood clean-up days

Reusable items salvaged on neighborhood clean-up days

Two compost giveaway events per year

One recycling drop-off event per year

Recycling tote bags (multi-family residents only)

Multi-family and commercial customers will receive bin push service up to 25 feet and back at no additional charge.

Multi-family dwellings with shared garbage service receive unlimited Recycling and Organics service at no additional charge.

Commercial customers receive:

Up to 96-gallons per week of Organics service at no additional charge

Up to one cubic yard per week of Recycling service at no additional charge.

Higher levels of Organics and Recycling service at half the cost of garbage service.

Are the extra trash service tags I purchased with Waste Management still valid?

Yes. Extra trash service tags do not expire. ACI will honor San Ramon extra trash service tags that say “Waste Management” on them if they were purchased from Waste Management or the City before ACI began service on October 1, 2019.

Put occasional extra garbage in your own garbage bag (up to 32-gallons), tie shut, put an extra trash service tag on it, and ACI will collect it from the curb. ACI now also offers paper bags for extra yard trimmings. Extra yard trimmings collected in these bags will be composted instead of landfiled.

The current cost of extra trash service tags and extra yard trimmings bags cost can be found here under “Miscellaneous Services”. This covers the cost of collection and disposal of the material. The tags and bags are available through the mail by calling ACI and over the counter at City Hall (7000 Bollinger Canyon Rd.) and the Permit Center (2401 Crow Canyon Rd.) during normal business hours. Please note: tags and bags will only be available through mail from ACI during the shelter in place order.

What should I do with leftover paint, fertilizer, pool chemicals, and other toxic products?

Click here for information on proper disposal of hazardous waste, sharps and medicines.

I’m sick of all this junk mail! Is there a way to make it stop?

Visit www.stopjunkmail.org. To cutback on unsolicited catalogs, visit www.catalogchoice.org.

I cleaned out my closet and found lots of good stuff I no longer wear. What should I do with it?

Passing your things back into circulation helps other people AND keeps your landfill from overflowing. You can wait for your next Neighborhood Clean Up Day and set it aside for reuse. For more information click here, or you can contact:

www.satruck.org
www.EastBayGoodwill.org
www.freecycle.org
A local consignment store

I’m moving and have an entire pantry full of food I can’t use. I’d hate for it to go to waste — any suggestions?

Good for you. There’s too much need to throw away food. Contact the Contra Costa and Solano County Food Bank to pass on your bounty.

I’m looking for basic waste reduction and recycling information. Any good sites?

Sure! Check out our “Aim For Zero Waste” page or visit:

www.calrecycle.ca.gov
www.epa.gov/americarecycles
www.savethefood.com

What should I do with my growing pile of empty bottles that have California Redemption Value (CVR)?

They can be placed in your blue recycling cart (along with other bottles, cans, jars, paper products and miscellaneous recyclables) for convenient curbside collection; ACI of San Ramon will make sure they’re recycled. Or, you can take them to a buy-back center where your deposit will be returned to you. For a list of locations and more information contact the California State Department of Conservation, call 1-800-RECYCLE or visit www.bottleandcans.com.

I’d like to reward companies that go out of their way to do the right thing. Is there a way to find local green businesses?

Yes! Visit www.greenbusinessca.org

How can I safely dispose of fireplace and BBQ ash?

Make sure to place fireplace, stove and barbecue ashes in a metal container with a tight fitting lid. Put the container outside, 10 ft. or more away from your home and combustibles. Wet the ashes down. Once cold, ashes must be contained (so they do not blow away during collection) and then placed in your gray Garbage cart. For more information and additional fire safety tips, visit these websites: Cal Fire, www.usfa.fema.gov, and www.nfpa.org